Cancellation & Refund Policy
Lessons are planned to the best of our ability taking into account the forecast, tides and knowledge of local beach conditions however lessons may have to be cancelled at short notice by the Surf School due to adverse weather /surf conditions or any reason on the day of lesson, to ensure the comfort and safety of our participants. We reserve the right to cancel or postpone any lesson due to adverse weather conditions. Should a lesson be cancelled for any reason by Summerland Surf School a booking in the next available lesson will be offered or a full refund will be given. If participant cancels within 5 days of lesson booking date deposit will be lost. Full amount will not be refunded if cancelled within 48 hours. All personal belongings such as wallets, phones etc. are the responsibility of the participant.
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by Surfing Australia.
Summerland Surf School is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, orders, and to provide you with further information.
When booking through Summerland Surf School using Surfing Australia’s online bookings system your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit.
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties, which has been obtained by methods which are beyond our reasonable control.